๐๐ฆ๐ค๐ฐ๐จ๐ฏ๐ช๐ป๐ช๐ฏ๐จ ๐ฃ๐ถ๐บ๐ช๐ฏ๐จ ๐ด๐ช๐จ๐ฏ๐ข๐ญ๐ด ๐ช๐ด ๐ค๐ณ๐ช๐ต๐ช๐ค๐ข๐ญ ๐ต๐ฐ ๐บ๐ฐ๐ถ๐ณ ๐ด๐ถ๐ค๐ค๐ฆ๐ด๐ด ๐ข๐ด ๐ข ๐ด๐ข๐ญ๐ฆ๐ด๐ฑ๐ฆ๐ณ๐ด๐ฐ๐ฏ. ๐ ๐ฐ๐ถ ๐ธ๐ช๐ญ๐ญ ๐จ๐ฐ ๐ฑ๐ข๐ด๐ต ๐ต๐ฉ๐ฆ ๐ด๐ข๐ญ๐ฆ ๐ช๐ง ๐บ๐ฐ๐ถ ๐ง๐ข๐ช๐ญ ๐ต๐ฐ ๐ณ๐ฆ๐ค๐ฐ๐จ๐ฏ๐ช๐ป๐ฆ ๐ต๐ฉ๐ฆ๐ฎ. ๐๐ฏ๐ฅ ๐ฎ๐ข๐ฏ๐บ ๐ฅ๐ฐ.
Jeffrey Gitomer
In our recent discussion, we explored another insightful part of ๐๐ก๐ ๐๐๐ฅ๐๐ฌ ๐๐ข๐๐ฅ๐: ๐๐ก๐ ๐๐ฅ๐ญ๐ข๐ฆ๐๐ญ๐ ๐๐๐ฅ๐๐ฌ ๐๐๐ฌ๐จ๐ฎ๐ซ๐๐ ๐๐ง๐๐ฅ๐ฎ๐๐ข๐ง๐ ๐ญ๐ก๐ ๐๐.๐ ๐๐จ๐ฆ๐ฆ๐๐ง๐๐ฆ๐๐ง๐ญ๐ฌ ๐จ๐ ๐๐๐ฅ๐ ๐๐ฎ๐๐๐๐ฌ๐ฌ by ๐ฑ๐๐๐๐๐๐ ๐ฎ๐๐๐๐๐๐, focusing on one of the most important moments in the sales process: knowing when a customer is ready to buy.
We talked about the 19.5 buying signals such as subtle questions or comments customers make that show genuine interest. Whether it’s asking about delivery options, comparing to other suppliers, or simply saying โThat sounds good,โ these cues tell us itโs time to guide the conversation toward the close. Recognizing these signs takes attention and practice, but it makes all the difference.
We also discussed how the way we answer matters. Instead of short yes or no replies, we learned to respond with questions that move the conversation forward and keep the customer engaged. Tools like the Puppy Dog Close showed us how giving customers a chance to experience the product first can help them feel confident in their decision
Even voicemail, something many people overlook, became an interesting topic. We learned that a thoughtful, creative message can open the door to meaningful follow-up and turn a missed call into a second chance.
Thank you to everyone who joined the session and contributed to the conversation
